New Member Portal | Information Hub

Need help?

If you are encountering any issues, or have any suggestions or feedback about the new Member Portal, please contact info@motorsport.org.au

Organisers and members can copy a direct link from an event and share with other members, allowing the recipient to click on the link, log-in and enter the event.
The Event view and Calendar have had a revamp, making it simpler to view events, and select the hyperlink to open them.
The Event Organiser view of managing their event has been simplified and gives more detail while also allowing the organiser to edit more fields.
The Event view has had an overhaul, adding new links to the event organiser and their details. The Supplementary Regulations are now a clickable link, along with the addition of classes to the view.

Event Organisers can now manage/change entrant status in the portal.
Additional logbook and non-logbook vehicle fields to support Event Entry, including preferred numbers, additional non-logbook vehicle fields, and fastest lap records.
Expanding the Event Entry report to capture additional fields, including preferred numbers, payment details, additional non-logbook vehicle fields like engine specs and vehicle colour.
Members can now request a refund for an event withdrawal through the Member Portal.
New individual and expanded bulk licence checkers are now available.

Fixing the slow performance of the Manage Event view.
Fixing the issue where the Event Registration Counter doesn’t display the correct number of entrants.
Fixing the Competitor Licence Checker to allow organisers to check a company’s Competitor Licence status.
Allowing members to view who has entered an event.
The creation of an additional five event sub-reports including Payment Report, Entry Report, Vehicle Report, Competitor Report and Event/Class Report.
Club event organisers to be able to view all permits in the system rather than just their own created events.
The ability for club admins to view all invoices, not just paid ones.

How do I withdraw, or delete my entry, from an Event?

Click on ‘Events’ > ‘View My Event Registrations‘ > and click on the right orange arrow and select ‘Withdraw‘

Can I get a refund after I have entered an Event?

Refund requests now allow members to send a request to the Event Organiser stating their bank details to easily facilitate a refund.

This is selected by the Entrant by selecting the drop down arrow on the far right of their registration and selecting ‘Request Refund’.

How do I change the payment method?

Once the method is selected it can’t be changed. We’re working on a fix to make this possible.

Can I nominate a preferred car number?

Yes, this is under ‘Profile’ > ‘My Vehicles’ > ‘View’, and then update your number in the fields.

How can I see my event Supplementary Regulations?

Right now, you can’t. A fix is being worked on to allow this. You will need to message your event organiser directly to request this.

What Event Data can I view?

Event Organisers can now add and view additional data such as preferred race numbers, fastest lap times, and non-log book vehicle engine details. This information will also be in the Event Report.

Can I see and edit registration lists?

Yes, if you are an Event Organiser.

We have fixed a bug relating to status of entrants to now allow event organisers to see and edit registration lists, while also providing full visibility over statuses including Draft, Pending, Accepted, Withdrawn, Attended, No-Show, Rejected. These are also now shown on the ‘Event Report’.

Can I check if a competitor licence is valid?

Yes, the Licence Checker requires a CSV upload, or you can check each individual by opening their details when selecting ‘Manage My Event Registrations‘.

There is also a Single Event Licence check look-up functionality, and the Licence Checker report includes additional details and formats regarding statuses of licence (eg. Pending Medical, or Pending WWCC).

How can I view all event permits (not just mine as the event author)?

Currently, you cannot. We’re working on a fix for this to allow greater visibility of permitted events.

Can I register more than two vehicles for one profile?

Yes. You can register as many vehicles as you want. For events, you must create a new event registration for each vehicle you are entering.

How do I enter a vehicle I don’t own?

As an interim measure, we will be temporarily removing the permitted driver requirements, and allow all drivers to search for a vehicle by VIN only.

To do this, simply Enter an Event, and where the section asks for a vehicle, press the ‘Search’ button, and search for a VIN/Chassis Number. If it matches with our records, the car will be linked to your entry for the event.

If the car has a Motorsport Australia Log Book, or a previously saved non-Log Book Vehicle, the Owner can update their profile to allow you as a ‘Driver’

To do this, the Owner needs to:

Click on the name in the navigation menu (top right), and click ‘Profile‘,
When the left menu loads, click ‘Crew Management’.
Click ‘Add Crew’, then click on the magnifying glass icon and enter the Member ID of the driver. You can also enter their details manually if they are not listed on the system, or do not presently hold a Motorsport Australia Licence.
Select their ‘Role’ as ‘Driver’ and click ‘Submit‘. Then these vehicles will show up for that driver when they are completing an Event Entry and select a vehicle.

If you are still unable to add a car to your entry, please contact logbooks@motorsport.org.au for further assistance.

A vehicle I own doesn’t appear in my profile.

If your vehicle does not require to hold a Motorsport Australia Log Book, you will need to manually add it again to your Profile.

Do this by clicking ‘Register a new Vehicle’, and follow the steps.

If your vehicle does hold a current and valid Motorsport Australia Log Book, and you are the listed owner in your physical log book, then you can enter an event as per normal.

If the vehicle does hold a current and valid Motorsport Australia Log Book, and it is not showing in your profile, there may have been a transfer of ownership problem. Please fill out a form located here, and send it to logbooks@motorsport.org.au.

If you require further assistance with your vehicle, please contact logbooks@motorsport.org.au.

How do I nominate others as additional drivers?

If you are the registered owner of a Motorsport Australia Log Booked vehicle – or accepted non-log booked vehicle – and you are loaning, leasing, or simply permitting another driver to participate in your vehicle on a regular basis, you can add that driver as part of your Crew.

Edit your Profile, and click on ‘Crew Management’,
Click ‘Add Crew’,
Click on the magnifying glass icon and enter the Member ID of the driver. You can also enter their details manually if they are not listed on the system, or do not presently hold a Motorsport Australia Licence,
Select their ‘Role’ as ‘Driver’, and click ‘Submit’.

From there, the Driver can enter any event with any vehicle that you have Log Booked.

To remove a Driver, again click on ‘Crew Management’ and you can remove them from your Crew. They will no longer have access to your vehicles.

Alternatively, you can also enter an Event but list the nominated driver within the entry form.

Can I enter an event, but nominate another Driver?

Yes.

If you are the registered owner as per the Motorsport Australia Log Book, you may lodge an entry for an event but list another Motorsport Australia licence holder to compete in the vehicle.

The Driver/s must be added to your profile prior to entering the event.

To do this:

Edit your Profile, and click on ‘Crew Management’,
Click ‘Add Crew’,
Click on the magnifying glass icon and enter the Member ID of the driver. You can also enter their details manually if they are not listed on the system, or do not presently hold a Motorsport Australia Licence,
Select their ‘Role’ as ‘Driver’, and click ‘Submit’.

You can then enter the event, and nominate the driver in the ‘Driver‘ section.

How do I add or update my existing vehicle?

Go to your Profile, and click on ‘My Vehicles’.

From there, the steps are straightforward with regard to adding a new vehicle, or editing an existing vehicle.

For any new vehicles that require a Motorsport Australia Log Book, you still need to allow time for the log book to be processed before it is approved.

Likewise if you have acquired a vehicle with a Motorsport Australia Log Book, you will need to complete a Change of Ownership Form prior to adding it to your Profile.

What if I don’t have a Motorsport Australia Log Book?

If you have built a new car intended for Circuit Racing, Rally, Off Road, or any competition that requires it, then you will need to apply for a Motorsport Australia Log Book.

If you have acquired a car with an existing Motorsport Australia Log Book but it is not yet registered under your name, you will need to complete a Change of Ownership Form.

How can I register a change of ownership?

Contact logbooks@motorsport.org.au.

A vehicle I own doesn’t appear in my profile.

If your vehicle does not require to hold a Motorsport Australia Log Book, you will need to manually add it again to your Profile.

Do this by clicking ‘Register a new Vehicle’, and follow the steps.

If your vehicle does hold a current and valid Motorsport Australia Log Book, and you are the listed owner in your physical log book, then you can enter an event as per normal.

If you require further assistance with your vehicle, please contact logbooks@motorsport.org.au.

How do I nominate others as additional drivers?

Edit your Profile, and click on ‘Crew Management’,
Click ‘Add Crew’,
Click on the magnifying glass icon and enter the Member ID of the driver. You can also enter their details manually if they are not listed on the system, or do not presently hold a Motorsport Australia Licence,
Select their ‘Role’ as ‘Driver’, and click ‘Submit’.

From there, the Driver can enter any event with any vehicle that you have Log Booked.

To remove a Driver, again click on ‘Crew Management’ and you can remove them from your Crew. They will no longer have access to your vehicles.

Alternatively, you can also enter an Event but list the nominated driver within the entry form.

Can I enter an event, but nominate another Driver?

Yes.

If you are the registered owner as per the Motorsport Australia Log Book, you may lodge an entry for an event but list another Motorsport Australia licence holder to compete in the vehicle.

The Driver/s must be added to your profile prior to entering the event.

To do this:

Edit your Profile, and click on ‘Crew Management’,
Click ‘Add Crew’,
Click on the magnifying glass icon and enter the Member ID of the driver. You can also enter their details manually if they are not listed on the system, or do not presently hold a Motorsport Australia Licence,
Select their ‘Role’ as ‘Driver’, and click ‘Submit’.

You can then enter the event, and nominate the driver in the ‘Driver‘ section.

How do I add or update my existing vehicle?

Go to your Profile, and click on ‘My Vehicles’.

From there, the steps are straightforward with regard to adding a new vehicle, or editing an existing vehicle.

For any new vehicles that require a Motorsport Australia Log Book, you still need to allow time for the log book to be processed before it is approved.

Likewise if you have acquired a vehicle with a Motorsport Australia Log Book, you will need to complete a Change of Ownership Form prior to adding it to your Profile.

What if I don’t have a Motorsport Australia Log Book?

If you have built a new car intended for Circuit Racing, Rally, Off Road, or any competition that requires it, then you will need to apply for a Motorsport Australia Log Book.

If you have acquired a car with an existing Motorsport Australia Log Book but it is not yet registered under your name, you will need to complete a Change of Ownership Form.

Why can’t I see my completed courses in my profile?

You should be able to. This is a technical bug, and we’re working on a fix for this.

Why did Motorsport Australia change the system?

We heard the feedback, and we heard it from many sources. The old system was not user-friendly.

What is changing?

Motorsport Australia changed the online platform used for Membership, Licencing, Officials, Media Accreditation, Vehicles, Logbooks, Permits, Event Entry and Event Registration to a single unified and seamless platform.

What’s new in the new system?

Well, everything.

From the way it looks, to the functionality and how you interact with it. It’s all changed.

We know that change can be difficult, but the new system structure will be easier to use, with all relevant information in a single system.

How do I access the new system?

The new Member Portal is currently live and can be accessed at portal.motorsport.org.au

What if there are details that I need to change that I can’t do myself on the Member Portal?

You can contact our Member Services team to assist you.

When will it be ready?

The system is currently live and active, with more improvements and features to come across the next 18–24 months.

What will happen to my data?

All existing member data migrated to the new platform, where it will be stored in a secure environment with relevant data protections.

How do I learn how to use the new system?

There will be multiple ways we will update members, including online tutorials, FAQs, and step-by–step instructions based on any common feedback we receive.

Is the system secure?

Yes, the new system will enhance our security position. We take data security seriously and are looking to ensure we maintain the highest levels of data security.

What else is coming?

This is just the beginning. We are looking to fully automate our permits processes for our grassroots events.

We are also looking to expand our digital vehicle and logbook systems which could support digital scrutineering in the future.

Additionally, we want to expand the events capabilities to further support our clubs in hosting events. As part of this upgrade, we’re looking to reduce paper-based forms, replacing them with dynamic digital forms that are easy to use.

How do I contact Motorsport Australia if I need help?

Our Member Services team are ready and waiting, whichever way you want to connect.

Phone: 1300 883 959 (9am–5pm AEST, Monday to Friday)
Email: info@motorsport.org.au

Chat online using the chat function, this can be found within the current Member Portal.

Will the old systems still work with the new systems?

No. This has replaced the old system.

Will my logbook become digital?

Now, no.

In the future, yes.

In the meantime, you can still manage your logbook requests (including new logbook vehicles, renewals, extensions, replacements, payment) in the new Member Portal.

Do I still need a paper logbook at events?

For now, yes.

Physical logbooks will still be required at events.

What if I don’t have an email address?

We use email to share a lot of member information, so this is the preferred contact and communications tool.

If you do not wish to use an email address, please notify the Member Services team, who will provide you with an alternative login method using a Member ID and password.

What if I share my email with another member?

If you are unable to have individual email addresses, we will be able to accommodate you logging in with a Member ID, and a password upon request.

Is this new system going to increase our licence fees?

No.

Will my log book become digital?

Now, no.

In the future, yes.

In the meantime, you can still manage your log book requests (including new log book vehicles, renewals, extensions, replacements, payment) in the new Member Portal.

Do I still need a paper log book at events?

For now, yes.

Physical log books will still be required at events.

I need to apply for a new log book soon - should I wait?

No.

Digital log books are planned for the future, and we’ll contact you well in advance when they’re ready. It won’t be this year.

I just paid for a physical log book - will I have to pay again?

No.

The launch of digital log books is still some time away. We will give you plenty of notice and we’ll make sure the transition is smooth and fair.

Will I lose the history of my historic vehicle?

No.

Your existing log books and history will remain intact.

Will physical log books still be available?

Yes.

We expect physical logbooks will continue to be available for those who need them, likely with an additional fee. How physical and digital work together for the purpose of scrutineering will be a major focus over the coming year. We won’t change anything until we’ve got it right.

We don’t have the equipment for digital logbooks.

We hear you. Digital scrutineering will require careful planning, testing and consultation. That work hasn’t begun yet, and nothing will change overnight. The new Portal is simply the first step.

I’m not good with technology, maybe it’s time to retire.

Please don’t. Our goal is to make this system as easy as possible for everyone. It won’t be perfect on day one, but we’ll provide training and simple guides to help you get comfortable.

I’ve heard promises like this for 10 years - it’ll never happen.

We understand the scepticism. But this time, the work is already underway. We’re committed to building technology that genuinely supports our members and the future of the sport. While we can’t promise exact dates for every feature, we can promise that we’re investing in the long-term health and accessibility of the sport.

Motorsport Australia is pleased to announce your new Member Portal is now live.

The goal is simple: turn the previously slow and, let’s be honest, clunky experience into one that’s fully digital, integrated and seamless. This is a major transformation that will roll out in phases across the next two years.

Phase One won’t fix everything at once, but it will deliver a meaningful step forward.

We’re replacing the previous platform (used for membership, licencing, vehicles, permits and events) to make your regular touchpoints simpler, faster and easier to navigate across mobile, desktop and the Motorsport Australia app.